Shipping and Delivery policy

At VIGA Boutique Collections, we aim to deliver your orders safely and on time. Please review our shipping and delivery terms below.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• In case of high demand or unforeseen delays, processing time may be extended — we will inform you.

2. Shipping Coverage

• We currently ship across India.
• For special or bulk orders, you can contact us directly for customized delivery arrangements.

3. Delivery Timeline

• Estimated delivery time: 3–7 business days depending on your location.
• Remote areas may take longer.
• Delivery timelines are estimates and may vary due to courier delays, weather, or external factors.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout.
• Free shipping offers (if any) will be mentioned on the website or promotional campaigns.

5. Order Tracking

• Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.
• You can use the tracking link to monitor your shipment status.

6. Delivery Issues

• If your order is delayed beyond the expected timeline, please contact us.
• If the package appears tampered or damaged, do not accept delivery and inform us immediately.

7. Incorrect Address or Failed Delivery

• Customers must provide accurate shipping details.
• If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.

8. Damaged or Lost Packages

• If your order is damaged or lost during transit, please notify us within 48 hours of delivery.
• We will coordinate with the courier partner to resolve the issue.

9. Contact Information

For any shipping-related queries, contact us:

Name: M. Gandhimathi
📞 +91 94875 33283
📧 vigaboutiquesales@gmail.com

Address:
Vijaya Nagar, 6th Main Road
Velachery, Chennai – 600042
Tamil Nadu, India